Refund Policy
Refund Policy
Last Updated: September 15, 2026
At Kinvexa, we want every product to become part of a calmer, more considered everyday ritual. We understand that choosing bathroom, bath-and-body, vanity, storage, and home-spa products online may involve considerations such as size, material, finish, compatibility, comfort, color, intended use, and personal preference.
This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through the Kinvexa online store.
Kinvexa is operated by Guangzhou Duka Xi Trading Co., Ltd.
Brand: Kinvexa
Legal Entity: Guangzhou Duka Xi Trading Co., Ltd.
Registered Address: No. 2026, Star 3, No. 180, Wanbo 2nd Road, Nan Village, Panyu District, Guangzhou City
Email: service@kinvexa.com
1. Our 30-Day Return Period
You have 30 days from the date your order is delivered to request an eligible return.
For a voluntary return, the product should generally be:
Unused other than reasonable inspection where permitted · Undamaged · Clean and dry · Complete · Free from stains, odors, soap, lotion, cosmetic residue, or other substances · Free from signs of installation or extended use where applicable · With all applicable pieces and components included · With applicable tags intact · Returned with original packaging, instructions, accessories, filters, mounting components, and supplied materials where reasonably possible
For products intended to come into direct contact with the body, water, soap, lotion, or other bathroom products, return eligibility may depend on the product remaining in a condition suitable for voluntary return.
A valid order number or other proof of purchase is required.
You must contact us before returning the product.
Nothing in this policy limits mandatory consumer rights.
2. Return Country & Authorized Return Address
Return Country/Region: China
Eligible returns are processed through an authorized return-processing warehouse in China.
The return-processing address is not necessarily the same as our registered company address.
The following address:
No. 2026, Star 3, No. 180, Wanbo 2nd Road, Nan Village, Panyu District, Guangzhou City
is our registered business address and should not be used for product returns unless Kinvexa customer service specifically instructs you in writing.
Before sending a return, contact:
If approved, we will provide:
Return authorization · The authorized warehouse address · Packaging instructions where applicable · Return-shipping instructions
Returns sent to unauthorized addresses may be delayed, refused, lost, or unable to be processed.
3. Damaged, Defective, Missing or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your order:
Arrives damaged · Contains a defective product · Is missing an item or component · Contains an incorrect product
please contact service@kinvexa.com, preferably within 48 hours of delivery where reasonably possible.
Please include:
Your order number · A description of the issue · Clear product photographs · Photographs showing the issue · Photographs of the packaging · Shipping-label photographs where relevant
If the product includes multiple pieces, filters, pumps, mounting components, inserts, accessories, or removable parts, please include photographs showing the received contents where reasonably possible.
Please retain the product, packaging, and included components until instructions are provided.
After review, we may provide:
Replacement · Refund · Another appropriate solution
The requested 48-hour reporting period does not limit statutory rights.
4. How to Initiate a Return
Step 1 — Contact Us
Email service@kinvexa.com with:
Your order number · The product you wish to return · Your reason for return
Step 2 — Receive Return Authorization
If eligible, we will provide:
Return approval · Authorized return address · Return instructions · Other information necessary to complete the return
Step 3 — Package Your Return
Securely package the product and all applicable components.
Where reasonably possible, include:
Original packaging · Product parts and accessories · Filters where applicable · Mounting or installation components · Instructions or manuals · Tags · Inserts · Protective packaging · Other supplied materials
Please make sure detachable, fragile, glass-like, pump, filter, or mounting components are packaged securely so they are not damaged or lost during return transportation.
Step 4 — Ship Your Return
Send the approved return only to the authorized address provided by Kinvexa customer service.
We recommend using a trackable shipping method and retaining the receipt until the refund process is completed.
5. Return Shipping Costs
For voluntary returns involving:
Change of mind · Product preference · Size preference · Color or finish preference · Compatibility preference · Comfort preference · Style preference · Other non-quality-related reasons
return shipping costs are generally the customer's responsibility unless applicable law requires otherwise.
Because the authorized return facility is located in China, customers should review international return-shipping costs before returning an item.
If we confirm that the product was defective, damaged during transit, missing components, or incorrectly supplied, we will provide an appropriate solution and cover reasonable return-related shipping costs where required by applicable law.
6. Processing Your Refund
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
If approved:
Refunds are normally processed within 3–5 business days after inspection · Refunds are generally issued to the original payment method · Banks or payment providers may require an additional 5–10 business days to display the refund
For voluntary returns, original shipping charges, expedited shipping, insurance, customs charges, and other non-refundable delivery costs may not be refunded where permitted by applicable law.
If more than 10 business days have passed since we confirmed your refund was issued, contact your payment provider first and then contact:
7. Non-Returnable Items
The following may not qualify for voluntary return except where defective or where applicable law requires otherwise:
Products used beyond reasonable inspection · Products that have been materially installed, mounted, altered, or modified · Products with missing pieces, filters, pumps, mounting components, or accessories · Products that are damaged, broken, stained, or materially altered · Products showing significant wear or water exposure · Products containing soap, lotion, cosmetic residue, body-care residue, or other substances · Used cleansing brushes, exfoliating mitts, body scrubbers, towel wraps, or other body-contact products where their condition prevents voluntary return · Products with missing instructions, packaging, or supplied materials where these form part of the product · Personalized or customized products · Made-to-order products · Gift cards · Products clearly identified as final sale where legally permitted
Products damaged because of misuse, improper installation, excessive force, incompatible use, neglect, improper cleaning, or use inconsistent with supplied instructions may also be excluded from voluntary return where permitted by applicable law.
This does not affect rights relating to products that were defective, damaged, or incorrectly supplied when delivered.
8. Product-Specific Return Considerations
Because Kinvexa offers different types of bathroom and home-spa products, return eligibility may depend on the nature and condition of the individual item.
Filtered Shower Heads & Installation Products
Before installing a shower head or similar product, please review the applicable dimensions, compatibility information, components, and instructions.
Products that have been materially installed, modified, damaged during installation, or returned with missing filters, connectors, seals, or other supplied components may not qualify for voluntary return where permitted by law.
Body Cleansing & Exfoliating Products
Products such as body cleansing brushes, exfoliating mitts, and body scrubbers should remain unused other than reasonable inspection if you may wish to return them.
Visible residue, extended body use, staining, damage, or material alteration may affect voluntary return eligibility.
Bath Textiles & Comfort Products
Bath pillows, towel wraps, bath mats, and similar products should generally remain clean, dry, undamaged, and free from stains, odors, cosmetic residue, or excessive signs of use.
Organizers, Trays & Caddies
Storage and organization products should generally be returned complete and undamaged.
Permanent modification, drilling, cutting, adhesive alteration, or damage caused during installation or use may affect return eligibility where applicable.
Soap Dispensers
Refillable dispensers should generally remain unused and free from soap, lotion, oils, chemicals, or other liquids if they may be returned voluntarily.
9. Exchanges
If you would like another:
Product style · Size · Color · Finish · Design · Available variation
please contact:
Depending on the circumstances and product availability, the most efficient process may be to return the eligible original product and place a new order.
Our customer care team will provide applicable instructions.
10. Order Cancellation
Contact service@kinvexa.com as soon as possible if you wish to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch begins.
If an order has already been processed or shipped, it may need to be handled through the return process.
11. Mandatory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits statutory warranties, remedies, refund rights, or consumer protections that cannot lawfully be excluded.
Where mandatory law provides more favorable rights, that law will apply.
Have a Question?
If you have questions about a return, refund, exchange, damaged item, compatibility concern, or missing product component, please contact our customer care team.
Brand: Kinvexa
Legal Entity: Guangzhou Duka Xi Trading Co., Ltd.
Registered Address: No. 2026, Star 3, No. 180, Wanbo 2nd Road, Nan Village, Panyu District, Guangzhou City
Return Country/Region: China
Email: service@kinvexa.com
Important: The registered company address above is not the standard product return address. Approved returns must be sent to the authorized return-processing warehouse provided by Kinvexa customer service.
Kinvexa is operated by Guangzhou Duka Xi Trading Co., Ltd.
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