Terms of Service
Terms of Service
Last Updated: September 15, 2026
Welcome to Kinvexa. These Terms of Service govern your access to and use of the Kinvexa online store (the “Site”) and any purchases made through the Site.
By accessing the Site, creating an account, or placing an order, you agree to these Terms of Service and the other policies published on the Site.
Kinvexa is an online retail store operated by Guangzhou Duka Xi Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the Kinvexa online store.
Brand: Kinvexa
Legal Entity: Guangzhou Duka Xi Trading Co., Ltd.
Registered Address: No. 2026, Star 3, No. 180, Wanbo 2nd Road, Nan Village, Panyu District, Guangzhou City
Email: service@kinvexa.com
1. Intellectual Property & Content
All content available through the Kinvexa online store, including product photography, videos, brand names, logos, descriptions, graphics, illustrations, packaging concepts, bathroom styling content, product presentation, website design, written materials, and other creative content, is owned by, licensed to, or lawfully used by Kinvexa or the applicable rights holder and is protected by applicable intellectual-property laws.
We Welcome: You may share photographs or videos of your Kinvexa products, bathroom spaces, and everyday rituals on social media and tag us where appropriate.
We Prohibit: You may not copy, reproduce, modify, distribute, commercially resell, impersonate, scrape, republish, or otherwise misuse Kinvexa images, logos, text, videos, designs, or other protected content without prior written authorization.
Nothing in these Terms grants you ownership of Kinvexa intellectual property or any unrestricted right to use protected brand materials.
2. Accuracy of Information
We make reasonable efforts to provide accurate product descriptions, specifications, colors, dimensions, materials, finishes, included components, intended uses, features, and photography.
Actual product appearance may vary slightly because of:
Lighting · Photography · Screen settings · Device displays · Production variation · Material characteristics · Surface finishes · Viewing conditions
Product dimensions may also vary slightly within reasonable manufacturing tolerances.
Please review the applicable product page carefully before ordering, including any available information concerning:
Product dimensions · Materials · Included components · Installation information · Care instructions · Recommended use · Product-specific limitations
We reserve the right to correct errors in pricing, promotions, specifications, availability, descriptions, images, or other Site content.
If a material error affects an order already placed, we may provide an appropriate correction, replacement, cancellation, or refund.
3. Your Account Security
You may choose to create a Kinvexa account.
You are responsible for:
Maintaining the confidentiality of login credentials · Providing accurate account information · Protecting your account from unauthorized access · Notifying us promptly of suspected unauthorized activity
If you suspect unauthorized activity involving your account, please contact:
4. Prohibited Conduct
You may not:
Use unauthorized bots, scrapers, or data-mining systems · Submit fraudulent orders, claims, payment information, chargebacks, or reviews · Gain unauthorized access to systems, accounts, or data · Copy or misuse Kinvexa content · Introduce malicious software · Interfere with Site security or functionality · Impersonate Kinvexa or another person · Use the Site for unlawful or deceptive activity · Violate applicable laws or regulations
Kinvexa may restrict access, suspend accounts, reject transactions, or cancel affected orders where reasonably necessary and permitted by applicable law.
5. Pricing & Payments
Product prices, promotions, discounts, and availability may change before an order is accepted.
Submitting an order does not automatically constitute acceptance.
We may decline or cancel orders because of:
Product unavailability · Suspected fraud · Unsuccessful payment authorization · Incorrect product or pricing information · Invalid delivery information · Shipping restrictions · Other circumstances preventing reasonable fulfillment
If payment has already been collected for an order we cancel, the applicable amount will be refunded.
Payments are processed through third-party payment service providers. Kinvexa does not directly store complete payment-card information where such information is processed by those providers.
Applicable taxes, shipping fees, duties, or other charges will be displayed during checkout where required.
6. Product Use, Installation & Care
Kinvexa products include bathroom, shower, bath-and-body, vanity, storage, and home-spa accessories designed to make everyday routines feel more organized, comfortable, and considered.
Our collection may include products such as:
Filtered shower heads · Body cleansing brushes · Exfoliating body mitts · Shower organizers · Bath pillows · Spa towel wraps · Bath mats · Body scrubbers · Vanity organizers · Soap dispenser sets · Towel organizers · Countertop caddies
Please review all applicable product descriptions, installation information, care instructions, intended uses, included components, and warnings before use.
Filtered Shower Products
Products such as the RainCloud Filtered Shower Head may include replaceable filter components.
Installation requirements, replacement intervals, compatibility, and maintenance may vary depending on the applicable product.
Please follow the product-specific instructions and discontinue use if a component becomes damaged or improperly fitted.
Body Cleansing & Exfoliating Accessories
Products such as cleansing brushes, body scrubbers, and exfoliating mitts are intended for routine body-care use.
Use reasonable pressure and discontinue use if irritation or discomfort occurs.
Avoid aggressive rubbing or use on damaged or highly irritated skin.
Product-specific care and cleaning instructions should be followed to help maintain hygiene and condition.
Bath & Relaxation Accessories
Products such as bath pillows and towel wraps are designed to support comfort during bathing or post-shower routines.
Use these products only for their intended purpose and follow applicable placement, cleaning, drying, and storage instructions.
Bath Mats
Bath mats should be placed on an appropriate surface and maintained according to applicable care instructions.
Wet bathroom floors may remain slippery even when a bath mat is present.
Always use reasonable care when entering or leaving a bath or shower.
Bathroom Organizers & Storage Products
Products such as shower organizers, vanity trays, towel organizers, and countertop caddies are intended for household storage and organization.
Do not overload storage products beyond reasonable use.
Ensure organizers are positioned securely and appropriately for the intended surface and environment.
Refillable Dispensers
Soap or lotion dispensers should be used only with suitable products and cleaned periodically.
Avoid filling them with incompatible, highly corrosive, or otherwise unsuitable substances.
Cleaning & Maintenance
Care requirements vary according to product materials and construction.
Follow applicable product-care instructions and avoid:
Harsh chemicals · Abrasive cleaning tools · Excessive force · Prolonged exposure to unsuitable conditions · Cleaning methods that may damage finishes, fabrics, components, or surfaces
Product Lifespan
No specific product lifespan is guaranteed.
Longevity may depend on:
Frequency of use · Water exposure · Cleaning methods · Product handling · Storage · Environmental conditions · Installation quality · General maintenance
Normal wear over time does not necessarily indicate a product defect.
7. Product Compatibility & Installation
Some Kinvexa products may require installation, positioning, adjustment, or compatibility with an existing bathroom fixture or space.
Customers are responsible for reviewing applicable product dimensions, installation requirements, and compatibility information before ordering.
Where installation is required:
Follow the supplied instructions · Confirm compatibility before installation · Avoid excessive force · Ensure components are securely fitted · Seek appropriate professional assistance where necessary
Improper installation, incompatible fixtures, excessive force, or unauthorized modification may result in damage and may affect voluntary return eligibility where permitted by applicable law.
8. Returns, Refunds & Shipping
Returns, refunds, exchanges, shipping, and delivery are governed by the applicable Kinvexa policies.
Please review:
Refund Policy · Shipping Policy
For voluntary returns, product eligibility may depend on the condition and completeness of the item.
Products that have been materially used, damaged, altered, improperly installed, stained, or returned with missing parts, accessories, instructions, or included components may not qualify for voluntary return where permitted by applicable law.
Products damaged through misuse, improper installation, excessive force, incompatible use, or failure to follow applicable instructions may also be excluded from voluntary return where permitted by law.
Mandatory consumer rights remain unaffected.
9. Privacy
Your use of the Site is also subject to our Privacy Notice and applicable privacy controls.
These explain how personal information may be collected, used, disclosed, retained, and protected.
Please also review our Your Privacy Choices page where available.
10. Third-Party Services
The Kinvexa online store may rely on third-party services for functions such as:
Payment processing · Shipping and logistics · Website hosting · E-commerce functionality · Analytics · Customer support · Fraud prevention
These third parties may operate under their own terms and privacy practices.
Kinvexa is not responsible for independent third-party services beyond the extent required by applicable law.
11. Site Availability
We work to maintain a reliable online shopping experience, but we cannot guarantee that the Site will always be available without interruption.
Temporary interruptions may occur because of:
Maintenance · Technical updates · Security requirements · Hosting issues · Network interruptions · Third-party service disruptions · Circumstances outside our reasonable control
We may modify, suspend, or update Site functionality where reasonably necessary.
12. Governing Law & Dispute Resolution
These Terms shall, to the extent permitted by applicable law, be governed by the laws of the People's Republic of China.
Before starting formal proceedings, both parties agree to make reasonable good-faith efforts to resolve disputes through direct communication.
Where permitted by applicable law, unresolved disputes may be submitted to a competent court in Guangzhou City, Guangdong Province, People's Republic of China.
Nothing in this provision removes mandatory consumer protections available in the customer's jurisdiction.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
Products or services · Business practices · Site functionality · Legal requirements · Operational matters · Applicable policies
The Last Updated date will be revised when changes are made.
Continued use of the Site after updated Terms become effective will be subject to the updated Terms to the extent permitted by applicable law.
Contact Us
If you have questions regarding these Terms, please contact us:
Brand: Kinvexa
Legal Entity: Guangzhou Duka Xi Trading Co., Ltd.
Registered Address: No. 2026, Star 3, No. 180, Wanbo 2nd Road, Nan Village, Panyu District, Guangzhou City
Email: service@kinvexa.com
Kinvexa is operated by Guangzhou Duka Xi Trading Co., Ltd.
Kinvexa - Everyday rituals, thoughtfully elevated.